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Booking policies

We're excited to bring our mobile spa services to you at the location of your choice. Here are our booking policies to ensure that you have the best experience possible.

Booking payment

To secure your booking with The Lavender Room Mobile Spa, we require a 50% deposit for all services booked. Payment can be made up to 2 weeks prior to your appointment. If the deposit is not paid on the same day of booking, your appointment will not be secured and possibly  canceled. Thank you for understanding!

Rescheduling your BOOKing

Don't worry if you need to reschedule your appointment at The Lavender Room Mobile Spa - just let us know! You can contact us via email, phone call, or WhatsApp to reschedule your booking. We kindly ask that you provide us with at least 2 days' notice if you need to cancel or reschedule any treatments. Our team is always happy to assist you with any questions or concerns you may have about your appointment. Thank you for choosing us and we hope to see you soon!

cancelation & refunds

At The Lavender Room Mobile Spa, we strive to provide exceptional service to each of our clients. If you need to cancel or reschedule your appointment, please let us know as soon as possible. Please note that a non-refundable 40% of service cost will not be refunded on fully paid services, and all deposits are non-refundable. We appreciate your understanding of our cancellation and refund policies, and we look forward to providing you with an unforgettable mobile spa experience.

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